Request a Quote or Ask a Question

What to include

A useful first message answers four questions:

• What is the site, and who is it for? Include the address if the site is live.
• What worries you? For example, "people start the quote form but few finish it", or "we are redesigning and want evidence first".
• What decision does the answer support? Knowing what you will do with the findings helps us choose the right method.
• Any constraints? Deadlines, launch dates, budget limits or research you have already done.

Short is fine. We will ask follow-up questions if we need more.

If your site is not public yet, describe it in a few sentences and say what stage it is at, such as wireframes, a staging site or a live site about to be redesigned. Prototypes and staging sites can be reviewed on the same terms as live ones, and unreleased work is treated as confidential.

What happens next

We aim to reply within two business days. The reply will contain questions, a suggestion for how to approach your question, or both. Once we understand the project, we send a written scope and a fixed-fee quote in US dollars, as described on our pricing page. There is no charge for this and no obligation to go ahead.

If your question is better answered by one of our free tools or guides, we will say so.

How we handle your message

Uxnotivo is run privately: this site does not list a legal name or a postal address, and every business conversation takes place through hello@uxnotivo.online. Every message, however it reaches us, lands in that inbox and is used only to reply and, if you proceed, to scope your project. We do not add you to a mailing list. The privacy notice explains how long messages are kept and how to ask for deletion.

Please do not send passwords, payment card details or personal data about your customers in a first message. If we need access to anything sensitive later, we will agree a secure way to share it.

Sending attachments

Email is the easiest way to share screenshots, analytics exports or earlier research reports. Send them to hello@uxnotivo.online from your own email program, as long as they contain no customer personal data.

Good reasons to get in touch

You do not need a fully formed project to write to us. Some useful starting points:

• You are planning a redesign and want to know what to keep, what to fix and what to test first.
• Your analytics show people leaving a key page or form, and nobody can agree why.
• You have received an accessibility complaint or want to check your site with assistive technology users before one arrives.
• You have a research report from another vendor and want help turning it into a ranked list of changes.
• You want a second opinion on an A/B test plan or result before acting on it.
• You are a designer or agency who needs independent research on a client project.

If your question falls outside what we do, such as building a new site, we will say so plainly and, where we can, suggest the kind of specialist to look for.

What we will not ask for

We will never ask for your passwords by email, ask you to install software on your computer, or request payment before you have a written quote you have approved. If you receive a message claiming to be from Uxnotivo that does any of these things, it is not from us. Our only email address is hello@uxnotivo.online, and replies always come from it.